Platform Management & Responsive Communication
Listing Optimization: Creating and managing your profiles on Airbnb and Booking.com to faithfully reflect the soul of your home.
Synchronization: Rigorous calendar management for seamless organization.
Guest Relations: Warm and responsive communication from the very first inquiry until the guests' departure.
Personalized Welcome & Bespoke Services
On-Site Greeting: Physical welcome and a detailed presentation of the property upon arrival.
Guest Experiences: Organizing traditional breakfasts, airport transfers, and excursions.
Private Events: Orchestrating special moments (dinners, birthdays, bachelorette parties) while strictly respecting your property's rules.
Team Coordination & Technical Oversight
Staff Management: Daily coordination of your teams (housekeeping, cooking, maintenance) for impeccable service
Maintenance & Repairs: Should a technical need arise, we intervene immediately with trusted service providers. Our protocol is strict: the owner is systematically informed beforehand. No major intervention is launched without your approval, allowing you to discuss the nature of the work directly with the technician.
Reporting & Transparency: Real-Time Management
We believe in a partnership based on total clarity and trust. To achieve this, we use shared tracking tools via Google Sheets, accessible to you at any time:
Booking Ledger: A complete overview of your activity (platform, dates, guest identity, additional services sold).
Real-Time Cash Flow: Precise tracking of financial movements, including on-site sales and a detailed breakdown of operating costs (food, supplies, etc.).
The journey of ‘Shayaz Conciergerie’ began in 2017 with the management of our first property in the heart of the Medina. Driven by a passion for hospitality and a commitment to excellence at all times, our company now manages a collection of five distinctive properties.
Unlike large management firms, we prioritise a personal touch and transparency. We are your trusted partner in Marrakech, ensuring the security of your assets and the happiness of your guests, whilst leaving you in control of strategic decisions.
10 Years of Expertise: Flawless mastery of the unique aspects of property management in the Medina.
Control & Freedom: You define your pricing and approve technical repairs; we deliver operational excellence.
On-Site Responsiveness: A local presence in Marrakech for absolute peace of mind.
The best proof of our commitment is the satisfaction of our guests. We invite you to check the Airbnb and Booking.com profiles of the properties we currently manage (Riad Shiraz, Riad Näjma, etc.). Their reviews reflect the high standards of our hospitality, the pristine cleanliness of our homes, and our daily reliability.Our reputation is your guarantee of serenity.